Terms of Service

1. Agreement to terms

Welcome to Syntropy, operated by Guided Intelligence (ABN 77 659 307 690) (“we”, “our” or “us”). By accessing or using our mobile application, this website and related services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service.

These Terms are a legally binding agreement between you and Guided Intelligence. Please read them carefully, together with our Privacy Policy.

2. Description of service

Horizon provides check-ins, saved reflections, an optional TIPI assessment, practices and outcome reviews, Patterns, weekly reviews and an AI Guide using permitted context. Earlier records remain available as historical material; not every earlier feature is part of Horizon.

3. Psychological safety and mental health disclaimer

Syntropy does not provide, and is not a substitute for:

• Psychotherapy, counselling or mental health treatment
• Psychiatric diagnosis or medication management
• Crisis intervention or emergency mental health services
• Clinical psychological assessment or treatment
• Medical advice, diagnosis or treatment of any kind

Your Guide, the assessments, insights, reports and recommendations are for self-reflection and personal development only. They are not professional psychological, medical or therapeutic advice.

By using Syntropy, you acknowledge that:

• The app is not a substitute for professional help
• You will seek qualified professional help for serious mental health, medical or financial concerns
• You will not rely solely on the app for decisions about your health or wellbeing
• The self-assessments are educational tools, not clinical instruments
• AI-generated insights may not always be accurate or appropriate for your situation

4. AI-powered features and external data processing

4.1 Third-party AI processing

• Your data (including journal entries, assessment responses and conversations with Your Guide) may be sent to a third-party AI provider, Anthropic (Claude), for processing
• This data is transmitted over encrypted connections
• Provider processing, retention and training settings are described in the Privacy Policy; provider terms and applicable settings govern that processing

4.2 Limitations of AI

• AI-generated content, including the Blueprint report, may contain inaccuracies, biases or inappropriate responses
• AI responses are not reviewed by qualified professionals before delivery
• AI cannot fully understand the nuances of your situation
• We do not guarantee the accuracy, completeness or suitability of AI-generated content

4.3 Your responsibility

• You are solely responsible for actions you take based on AI-generated suggestions
• You should verify important information independently and use your own judgement
• AI coaching does not create a professional–client relationship of any kind

5. Account registration

To use Syntropy, you must:

• Be at least 16 years old (or the minimum age of digital consent in your jurisdiction)
• Provide accurate and complete registration information
• Keep your account credentials secure and not share them
• Tell us immediately about any unauthorised access
• Accept responsibility for all activity under your account

You may keep only one active account. Creating multiple accounts to get around limits, misrepresent eligibility or manipulate the Service is prohibited and may lead to termination. We may suspend or terminate accounts that breach these Terms.

6. Your content and data ownership

You own the content you create in Syntropy, including journal entries, goals, assessment responses and other personal data. You grant us a limited, non-exclusive licence to:

• Store and process your content to provide and improve the Service
• Send permitted context and your submitted messages to our AI provider (Anthropic) to provide the requested feature
• Generate personalised insights, reports and recommendations from your data
• Process optional usage events only when you opt in, as described in the Privacy Policy

We never give your content to advertisers. You agree not to upload content that breaks any law, infringes intellectual property rights, contains malicious code or harmful material, or harasses, threatens or harms others.

If you send us feedback or suggestions about the Service, you allow us to use them without restriction or compensation to you.

7. Free tier, historical purchases and membership

7.1 Horizon free tier

Check-ins, journal, optional assessment, practices and reviews remain available without a monthly membership. Guide has usage limits, shown in the app. No new 14-day or unlimited trial is promised.

7.2 Earlier purchases and promotions

Existing purchased and promotional rights are preserved under their applicable terms. Earlier assessment and report material is historical and carries its limitations. Horizon does not sell or regenerate new Blueprint reports. Contact support if an earlier purchase cannot be accessed.

7.3 Monthly membership

Membership offers more Guide conversations and ad-free access. Google Play shows the recurring price in your local currency and the terms before confirmation. The existing monthly pricing model and existing customer prices are retained. Guide permission remains under your control regardless of membership.

7.4 Billing, cancellation and refunds

• Google Play processes payments; Syntropy does not receive your card details.
• The monthly subscription renews automatically until canceled. Manage it in Google Play under Payments and subscriptions, Subscriptions.
• Cancellation stops future renewal and preserves the remaining paid period. Deleting the app or account does not cancel a Play subscription.
• Refund requests follow Google Play’s refund policy. Verified refunds or reversals may change the associated purchased access; independent rights are retained.
• Nothing here limits rights under applicable consumer protection law.

8. Health data integration

Syntropy can connect to Health Connect (Android) to read health data. You control which categories you share; health data is used only to provide personalised app features, may be processed by our AI provider to generate insights, and is never used for advertising. You can disconnect at any time and we will stop processing health data.

Health insights from Syntropy are informational only and are not medical advice. Always consult qualified healthcare providers about health decisions.

9. Third-party services

Syntropy relies on these third-party services:

• Anthropic (Claude): AI processing for coaching, insights and the Blueprint report
• Supabase: cloud database and authentication
• Google Play: purchases, subscription billing and payment processing
• Google AdMob: banner advertising on the free tier
• Firebase (Google): push notifications, crash reporting and analytics
• Health Connect (Google): health data integration

Each has its own terms and privacy policy. We are not responsible for the practices of third-party services, including the content of ads they serve, though we choose providers committed to security and privacy.

10. Intellectual property

Guided Intelligence owns the app’s design, code and functionality; its content, educational materials and assessment frameworks as presented in the app; its branding, logos and trademarks; and its proprietary algorithms and prompt engineering. We grant you a limited, personal, non-transferable licence to use the app for its intended purpose.

You may not copy, modify or distribute our content; reverse engineer our software; remove proprietary notices; use our marks without written permission; or scrape or extract data from the Service.

11. Acceptable use

You agree not to:

• Use the Service for illegal purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation of the Service or with other users
• Impersonate others or provide false information
• Automate access without written permission
• Share your account credentials
• Use the Service to harm, exploit or harass others
• Circumvent security measures, access controls or ad delivery
• Use the Service to generate harmful, misleading or illegal content
• Attempt to extract or reverse-engineer AI model behaviour

12. Disclaimers

To the maximum extent permitted by law, Syntropy is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, timely or error-free; that AI-generated results will be accurate, reliable or appropriate; that the Service will meet your specific requirements; or that defects will be corrected in any particular timeframe.

Our AI features, assessments and recommendations support, and do not replace, your own judgement and the advice of qualified professionals.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

13. Limitation of liability

To the maximum extent permitted by applicable law:

• Guided Intelligence is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of Syntropy
• Our total aggregate liability is limited to the amounts you have paid us in the 12 months before the claim
• We are not responsible for third-party services, content (including ads) or actions
• We are not liable for decisions you make based on AI-generated content, assessments, reports or recommendations
• We are not liable for psychological, emotional or physical outcomes resulting from your use of the app

These limitations apply whatever the legal theory of your claim, even if we were advised of the possibility of such damages. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Guided Intelligence and its employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, your violation of anyone else’s rights, or actions you take based on AI-generated content or recommendations.

15. Termination

You may stop using Syntropy and delete your account at any time in the app under Settings, Data & Privacy, Delete Account, or by emailing us (see our Privacy Policy).

We may suspend or terminate your access if you breach these Terms, engage in fraudulent or harmful activity, or harm other users or the Service.

On termination, your licence to use the Service ends immediately. You may export your data before deletion (Settings, Data & Privacy), and we will delete your data in accordance with our Privacy Policy. Sections 3, 4, 10, 12, 13 and 14 survive termination.

16. Changes to terms

We may update these Terms from time to time. We will tell you about material changes through in-app notifications or by email to your registered address, and we will update the “Last updated” date above. Material changes take effect 30 days after notice. Continuing to use the Service after that date means you accept the changes. If you disagree, stop using the Service and delete your account.

17. Governing law and dispute resolution

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before starting formal legal proceedings, you agree to first try to resolve any dispute informally by contacting us at hello@guidedintelligence.com.au. We will try to resolve disputes within 30 days.

Nothing in these Terms affects your rights under the Australian Consumer Law or any other consumer protection legislation that cannot be excluded by agreement.

18. General provisions

• Entire agreement: these Terms, with our Privacy Policy, are the entire agreement between you and us about the Service and replace any earlier agreements.
• Severability: if any provision is found unenforceable or invalid, it will be limited or removed to the minimum extent necessary, and the rest of these Terms stay in effect.
• Waiver: our failure to enforce a right or provision is not a waiver of it.
• Assignment: you may not transfer these Terms or your account without our written consent. We may transfer them, including in connection with a merger, acquisition or sale of assets.
• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control, including outages of internet or third-party services.
• Language: these Terms are written in English. If a translation conflicts with the English version, the English version applies.
• Electronic communications: you agree that notices we send electronically, by email or in the app, satisfy any requirement that they be in writing.

19. Contact